Contact Us

Duke Health offers multiple ways for patients and the community to get in touch for various needs, including general inquiries, appointments, billing questions, and more.

We want to provide the best care for you and your loved ones. Your feedback helps us improve our services. You can call us to speak with one of our Duke Health representatives or fill out this form to email us and we will respond to you within 7 days. 

Please note: Duke Health cannot address a medical emergency through this form. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.

Duke Health Contact Information

Compliments Suggestions and Complaints

For billing/insurance questions
919-620-4555.

For Appointment or Medical question
855-855-6484.

If you would like to speak with a Duke Health representative about your experience, you may call the appropriate office:

Duke University Hospital:
919-681-2020 option 3

Duke Raleigh Hospital, a campus of Duke University Hospital:
919-862-5848

Duke Regional Hospital:
919-470-4747

Duke Primary Care/Urgent Care:
919-668-4024

Duke Health Integrated Practice (DHIP):
919-684-6298 Option 6

Duke HomeCare & Hospice:
919-620-3853

International Patient Services:
919-681-3007

Patient and Family Advisory Council

Patient and Family Advisors are volunteers who provide the patient and family perspective on patient care initiatives, projects, programs, and facilities that impact the patient and family experience at Duke University Health System.

If you are interested in joining our PFAC or want to learn more, please fill out our interest form at https://duke.qualtrics.com/jfe/form/SV_b7riz2hFegnIdvf

Technical Support

Duke employees: For computer/technical issues, please call the IT Service Desk at 919-684-2243 or log an issue in ServiceNow. General support requests via this form can not be supported.

If you have questions or comments about our dukehealth.org website, use the form below to send us an email.

  • Appointments: If you’d like to make an appointment or have a medical question, please call 855-855-6484 for assistance.
  • My Duke Health (MyChart): If your question is specifically about My Duke Health (MyChart), please go to https://www.dukemychart.org/Home/Authentication/Login?mode=stdfile&option=faq

Dukemychart Questions and Support

If you have trouble logging in, need to reset your forgotten username or password, have questions about how to use My Duke Health (MyChart), create a new account, or need more information about your account, please view our FAQs or call us using the information below.

Got a question? Visit the FAQ’s section on MyDukeHealth.net ‌

‌Call us at
919-620-4555
800-782-6945

‌Hours 
Monday, Tuesday, Wednesday, and Friday
8:00 am – 5:00 pm ET
Thursday
8:00 am – 4:00 pm ET